Ordering Options: Ordering on line is available 24 hours 7 days a week. You may also call during business hours or email your gift request. All orders are processed during business hours.

For information or gift inquiries made via email, a form has been provided on this web site. Requests left through email or phone message will receive an e-mail or call back to obtain necessary details.

Custom Order Requests: Our gift basket designs are endless and ever-changing. If you don’t find what you want in our online store, give us a call and we will create a design for you. We are delighted to help you with customizing your gift for that special occasion or person. Call us today.

Business Appointment Service: If you need us to come out to your business location with gift basket samples, we are happy to assist. Call us today to make an appointment.

Payment: Online order payments are processed through PayPal. Payment for all gift orders is required at the time the order is taken. For custom orders we also offer electronic invoicing through PayPal, as well as accepting personal or business checks. Order processing takes place when payment is cleared. Prices are subject to change without notice.

Pick-Up: You can arrange to pick up your gift at our Rocklin location during business hours, Monday through Thursday 10a – 3pm by appointment only.  All customers are required to provide a  phone number and email address in which they can be reached.

Delivery: We provide local delivery. Rocklin delivery fees are $8.00 per address. For residential deliveries we call ahead to ensure someone is available to receive your gift; we never leave gifts at the door. We will reschedule a delivery time when no one is available to accept the gift package.  This also helps reduce multiple delivery charges for you as well.  All customers are required to provide a  phone number and email address in which they can be reached.  During checkout in the "Comments" box, please include the full name, address, and phone number for the person receiving the gift.  A minimal handling fee applies to multiple gift designs delivered to the same address. We have limited delivery outside Rocklin, please inquire.

Shipping: Packages are shipped via United Parcel Service. UPS requires a physical address for all shipments; P.O. boxes are not acceptable. Please note, we ship only to the 48 contiguous states of the United States.

UPS Ground Service: approximate business days in transit – West Coast 1 – 3 days * Mid West 4 – 5 days* East Coast 5 – 7 days

Wrong Address Provided: Customers will be charged for deliveries made to a wrong address due to inaccurate / incomplete address information being provided. Customers will be charged for shipped packages returned for inaccurate / incomplete address information being provided.

Privacy Policy: Vanessa’s Signature Gift Designs does not share or sell any customer information. Any information you provide to us is used solely for the purpose of expediting your orders.

Holidays: Vanessa’s Signature Gift Designs is also closed on: New Years Eve, New Years Day, Palm Sunday through Easter Sunday, Thanksgiving Day, the week before Christmas and Christmas Day.

ABOUT PRODUCT & DESIGN AVAILABILITY

Ordering your gift item(s) early is best practice whenever feasible. This will help to ensure the timely delivery and availability of your gift choice(s). During the holiday seasons we recommend a minimum two week lead time for multiple gift requests and custom designs. For corporate and business needs, one to two months lead time is recommended for large orders. These considerations will help increase securing your first choice designs and product options.

While we work hard to make sure we have client favorites available, we also work hard to offer fresh and new designs that can change frequently. Some designs have limited availability or may be a one of a kind creation.

Occasionally food and non-food items may vary. Out of stock, discontinued, or high demand items may necessitate substitution, however substitutes will always be of equal or greater value. In warmer weather, certain chocolate products may be substituted for an item that will not melt.

BUSINESS HOURS

Monday - Thursday
10:00 a.m. - 3:00 p.m. (PST)